A Global Guest Experience Consultancy
Guestologist provides you with the services you need to create and maintain exceptional Guest Experiences.
ABOUT
The Key to Elevating Your Guests' Experience
Guestologist is a panel of specialists, dedicated to optimising the Guest Experience in the tourism and hospitality industries as well as retail, wholesale and other service-related sectors. With a strong focus on hotels, our team offers expertise in branding, positioning, tailored training, customer experience analysis, and business operations.
From refining your customer offering to enhancing overall systems and processes, we help businesses elevate their service standards.
Whether we’re working with corporate clients or direct guests, Guestologist ensures a refined and enhanced experience.
SERVICES
Insights and Deep Dive Market Research
Gain clear insights into your guests’ needs and expectations with focused market research. We believe that happy team members are the foundation for delivering great service, making both guest and team satisfaction a priority.
Your Brand Promise
A promise is a commitment given to your guests, an experience they expect to receive. We help you define an effective brand promise that is clearly aligned with your brand identity, values and vision. It’s a simple, clear and memorable message that lays the foundation for your Guest Experience and allows your team members to focus on the essentials.
Design and Define the Guest Experience
We create meaningful, emotional experiences that engage and satisfy your guests, building lasting loyalty.
Our approach helps you identify the right tools, strategies, and actions to consistently deliver on your brand promise at every guest touchpoint. More importantly, we guide you in defining those key touch points throughout the guest journey.
Our goal is simple: to enhance your brand’s visibility, increase awareness, and provide exceptional customer service every step of the way.
Align Your Organisation
We empower motivated and committed team members with the knowledge and skills to deliver exceptional Guest Experiences. Our branded training service provides solutions and tools to enhance team members’ skills and improve their effectiveness in delivering a unique experience to your guests. This is achieved through mastering key processes, behavioral skills, and technological tools.
Additionally, we assist in developing an action plan that aligns your team, products, and processes for seamless execution.
Measure the Impact of Your Guest Experience
Measuring your impact is crucial for tracking success. We provide regular performance updates using KPIs focused on guest satisfaction and loyalty, such as Net Promoter Score and Online Digital Reputation, ensuring a comprehensive view of the entire guest journey. By aligning these KPIs with your financial reporting, we give you actionable insights to improve, reward, and retain your guests. Additionally, we equip you with the tools and training necessary to consistently deliver outstanding guest service.
Events
Guestologist is your trusted partner in planning and executing world-class events. From celebrating special occasions with your guests to recognising in-house talent, we help enhance your brand image, foster talent retention, and re-energise your workforce, whether you are navigating business growth or challenges.
Our team of experts delivers exceptional events and seamless logistics, tailored to your needs. We are passionate about incorporating cutting-edge technologies into every aspect of your grand openings, product launches, or internal awards ceremonies. With a 360° approach, we are your one-stop solution for events, anywhere in the world.
Guestologist Awards
The annual award for excellence in customer service, the Guestologist Awards, represents the pinnacle of achievement in the service industry. These prestigious awards offer international recognition, with winners chosen through votes from guests and industry professionals over a three-week voting period each year. Businesses in the service industry, particularly in the hotel and retail sectors, can participate by entering categories that showcase their unique outlets and destinations, celebrating their dedication to exceptional service.
You, You and Always You
Your needs are our mission. With our 360° team of experts, we are dedicated to creating tailor-made solutions that drive your success and ensure the ultimate satisfaction of your guests. Whether it’s designing programs, developing concepts, delivering training courses, or providing specialised support, we are here to meet your unique requirements.
Your personalised service starts here!
SERVICES
1. Insights and Deep Dive Market Research
Gain clear insights into your guests’ needs and expectations with focused market research. We believe that happy Team Members are the foundation for delivering great service, making both guest and team satisfaction a priority.
2. Your Brand Promise
A promise is a commitment given to your guests, an experience they expect to receive. We help you define an effective brand promise that is clearly aligned with your brand identity, values and vision. It’s a simple, clear and memorable message that lays the foundation for your Guest Experience and allows your Team Members to focus on the essentials.
3. Design and Define the Guest Experience
We create meaningful, emotional experiences that engage and satisfy your guests, building lasting loyalty.
Our approach helps you identify the right tools, strategies, and actions to consistently deliver on your brand promise at every guest touchpoint. More importantly, we guide you in defining those key touch points throughout your guest’s journey.
Our goal is simple: to enhance your brand’s visibility, increase awareness, and provide exceptional guest service every step of the way.
4. Align Your Organisation
We empower motivated and committed Team Members with the knowledge and skills to deliver exceptional Guest Experiences. Our branded training service provides solutions and tools to enhance team members’ skills and improve their effectiveness in delivering a unique experience to your guests. This is achieved through mastering key processes, behavioral skills, and technological tools.
Additionally, we assist in developing an action plan that aligns your team, products, and processes for seamless execution.
5. Measure the Impact of Your Guest Experience
Measuring your impact is crucial for tracking success. We provide regular performance updates using KPIs focused on guest satisfaction and loyalty, such as Net Promoter Score and Online Digital Reputation, ensuring a comprehensive view of the entire guest journey. By aligning these KPIs with your financial reporting, we give you actionable insights to improve, reward, and retain your guests. Additionally, we equip you with the tools and training necessary to consistently deliver outstanding guest service.
6. Events
Guestologist is your trusted partner in planning and executing world-class events. From celebrating special occasions with your guests to recognising in-house talent, we help enhance your brand image, foster talent retention, and re-energise your workforce, whether you are navigating business growth or challenges.
Our team of experts delivers exceptional events and seamless logistics, tailored to your needs. We are passionate about incorporating cutting-edge technologies into every aspect of your grand openings, product launches, or internal awards ceremonies. With a 360° approach, we are your one-stop solution for events, anywhere in the world.
7. You, You and Always You.
Your needs are our mission. With our 360° team of experts, we are dedicated to creating tailor-made solutions that drive your success and ensure the ultimate satisfaction of your guests. Whether it’s designing programs, developing concepts, delivering training courses, or providing specialised support, we are here to meet your unique requirements.
Your personalised service starts here!
MEET MAX
Your Guest Specialist
Guestologist founder Max Devoldere, born in Belgium, has almost 30 years of expertise and knowledge in the Hospitality and Retail industries, including 7 years as General Manager of business units in international and multicultural environments. A true problem-solver, he has enjoyed a successful international career.
Together with his partners, he enjoys the challenge of correctly diagnosing and finding appropriate solutions to all kinds of problems, be they operational, conceptual, strategic, simple or complex. He developed the set of skills that enabled him to become Vice President CX of a major global hotel group whose portfolio spanned Africa and the Indian Ocean.
Max is extremely passionate about serving guests from hotels and retail chains to government institutions, while ensuring the highest standards of quality.
He decided to take his skills of excellence to the next level and created The Guestologist in the wake of the Covid 2019 crisis to remotely respond to the total lack of support to the various service industries due to the health situation. Without a doubt the market lacked and still lacks a company that covers 360° degrees of the customer journey in every conceivable area.
This is not just his passion. It is his way of life. His exceptional list of references speaks for itself. Guestologist owes its recognition as the recipient of the coveted ‘Most Innovative Tourism Consultancy Services 2024 – France’ award to its invaluable partners. The brand has also earned nominations for prestigious accolades such as the Business Elite Awards and the Burj CEO Awards 2024.
Max is extremely passionate about serving guests from hotels and retail chains to government institutions, while ensuring the highest standards of quality.
He decided to take his skills of excellence to the next level and created The Guestologist in the wake of the Covid 2019 crisis to remotely respond to the total lack of support to the various service industries due to the health situation. Without a doubt the market lacked and still lacks a company that covers 360° degrees of the customer journey in every conceivable area.
This is not just his passion. It is his way of life. His exceptional list of references speaks for itself. Guestologist owes its recognition as the recipient of the coveted ‘Most Innovative Tourism Consultancy Services 2024 – France’ award to its invaluable partners. The brand has also earned nominations for prestigious accolades such as the Business Elite Awards and the Burj CEO Awards 2024.
Guestologist's values are loyalty, respect and professionalism. We promise a limitless experience to all our customers, but above all to yours, whether internal or external.
PARTNERS
A Stronger Team, Built by Partnerships
At Guestologist, our customers’ satisfaction is our top priority. With the support of our panel of expert consultants, we are equipped to meet 360° needs. To ensure and uphold this level of optimal support, we have partnered with first-rate experts in their respective fields. These trusted partners are an integral part of our team, working together to deliver the highest standard of customer satisfaction.
BRANDS
Our Success, Their Satisfaction
